BTS Clear Stadium Backpack, Whalien Purple Transparent Bag, Magic Shop Concert Daypack, ARMY Event Bookbag

Frequently Asked Questions

Can I personalize my scent bottle?

Dedicated Scents offer personalization. Choose from a custom date, a name or short text (maximum 5 characters), or a date with short text. Prefer no customization? Every bottle comes with our signature default design. BTS Edition bottles feature a fixed design and are not available for personalization.

Are BTS Edition Scents official BTS merchandise or licensed products?

BTS Edition Scents are fan-made, independently created products. Not official BTS merchandise. Not affiliated with HYBE, BigHit, or any luxury fragrance brand. Created with love by an ARMY-owned small business.

Do you offer local pickup?

Yes, local pickup is only available for scents orders. If you are local to the Los Angeles, CA area, message me before placing your order to arrange local pickup. No shipping fee will be applied for local pickup orders.

Can I change my size, color, or variant after ordering?

Within 24 Hours: Yes. Please message us within 24 hours of ordering with your requested update and we will adjust your order before production starts.

After 24 Hours: No. Once an item enters production, we cannot swap sizes or styles. Please consult the measurement size charts provided in every listing before completing your purchase.

What is your cancellation policy?

We offer a strict 24-hour cancellation window from the exact time your order is placed. If you accidentally duplicate an order, choose the wrong item, or need to cancel, please message us within 24 hours of purchase for an immediate full refund.

Because all items are custom-printed made-to-order, production begins immediately after 24 hours. Once an order enters production or has shipped, it cannot be canceled or modified.

Do you accept returns, exchanges, or issue refunds?

Because each item is made-to-order, once you order is sent to production, all sales are final.

We do not accept returns, exchanges, or refunds for buyer ordering errors (such as duplicate checkouts, accidental orders, or buyer remorse).

Damaged or Misprinted Items: If your order arrives defective, misprinted, or broken in transit, send us clear photos within 7 days of delivery and we will issue a free replacement immediately.

Do you offer gift wrapping?

Yes! We offer gift wrapping for our studio-crafted items (handmade fragrances, diffusers, and sensory goods). For a $4.00 add-on fee during checkout, your packaged item will be tucked inside an earthy woven drawstring pouch cinched with a gold foil gift tag.

Pouch colors (Natural Beige, Olive Green, or Burgundy Red) are carefully curated and selected by the studio to complement your specific piece. If you have a preferred color, feel free to leave a note in the 'Note to Seller' at checkout and we will gladly accommodate based on current batch availability.

(Note: Gift wrapping is strictly available for handmade studio products; apparel and print-on-demand items ship directly from our production partners and cannot be gift wrapped.)

Can I include a gift message, and will prices be hidden?

Absolutely. You can add a personalized gift message for free during checkout. All gifted orders automatically ship with packing slips that suppress pricing information. For handmade scents, the note is printed cleanly alongside your package. For apparel/merch orders, your note is printed onto a dedicated gift insert included in the parcel.